State Farm® Insurance Agent Hazel Russell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sunni Lott
July 30, 2024
"They always treat me right here!"
"Sunni, we're delighted to hear that you have consistently received good service from our team! Our customers are our top priority. Thank you for your continued support! -Hazel"
Troy Mauldin
June 1, 2024
"Best agent ever!"
"Thank you for your wonderful review and rating, Troy! We're honored to have provided you with a great and positive experience! -Hazel"
Tammy VanderGeld
December 19, 2023
"Amanda was really helpful when I was freaking out"
"Tammy, I'm thrilled to hear Amanda provided the support you needed. We're here to help, especially during those stressful moments! Thank you for the 5-star review! -Hazel"
Theresa Hecker
October 13, 2023
"Hazel and Angie are the best! They are extremely helpful and dedicated the time we needed to discuss our policy needs. When we have questions or concerns, they are always there to assist with whatever we needed. They assisted us through the claims process even when the claim was going through a different insurance company. Highly recommend!"
"Thank you for taking the time to leave us a review! It is greatly appreciated. We love serving your insurance needs!!!"
Stephen Yantis
July 10, 2023
"Great Agent"
Oscar Galdamez
June 24, 2023
"Good communication and good customer service happy to move my policy with them"
Eat Twice Baked
June 5, 2023
"Just like in Las Vegas office State Farm so is Castroville TX office Hailey helped me and she was professional and got the job Done!! 5star"
Brenda Crosby
April 5, 2023
"Hazel has the best people working for her, always available and willing to help and go that extra mile! Love State Farm!"
Janice Hindes
April 4, 2023
"The insurance you want if disaster occurs. They took care of my tornado better than others in my condo. Quick and more than fair. Good communication as well"
Mark McDonald
April 4, 2023
"Marie needed a renters policy over the weekend and Karen and Angela made it happen even though they were not in the office on Saturday. They went the extra mile for me. Thanks for all you do."
Matt Janosky
April 3, 2023
"Seem to be very fair and honest. Customer service is always outstanding as well."
Shawnna Weir
April 2, 2023
"Very welcoming and helped so much which made shopping around for insurance so much easier."
Cody Lozano
March 28, 2023
"Angela Steubing was very polite and helpful. I really appreciate the level of professionalism that was provided."
Freddie Martinez
March 28, 2023
"Talking with the account mgr is always a pleasure. Angela (Angie)always greets me and everyone with a smile. Makes it a point to know her customers by first name, and always finds the time to talk to you whenever you make a call. Great customer service in the entire office! Owner should be proud ! What a great business. Thanks for everything!"
Roger Leis
March 21, 2023
"Lots of information very friendly and helpful"
Edna Narum
February 3, 2023
"Ms. Angie is always so pleasant to work with."
Samantha Dillard
January 18, 2023
"I have been a satisfied customer for several years at the Hazel Russell State Farm Castroville branch. The staff is wonderful!! They have AWESOME customer service which is hard to come by now days."
Courtney Lyle
November 9, 2022
"They gave me an adjusted quote within the same day"
"Thank you Courtney! We know you have a life to lead and we strive hard to meet your expectations and timetable. Thanks again for the opportunity to be your agent!"
Julius Alvarez
November 3, 2022
"HIGHLY RECOMMEND HAZEL RUSSELL AS PERFECT CHOICE TO TAKE CARE OF YOUR INSURANCE NEEDS A VERY CARING PERSON WITH YOUR BEST INTEREST FIRST N FOREMOST"
"Thank you so much for the kind words! We make a big effort to ensure we address the individual needs of each of our clients. We thank you for the recommendation! "
Martin Olivares
August 16, 2022
"SUBJECT: Letter of Commendation; It is the intention of this letter to inform all its readers of the outstanding Customer Service Ms. Amanda Gallegos has performed while working with this unit State Farm Insurance in the Homeowners Form Rate Quote at Castroville,Texas 11Aug22. Ms. Gallegos has performed her duties in the Homeowners Form Rate Quote with pride, professionalism and a high degree of concern for its patrons. These traits exemplify the high degree of dedication displayed by the State Farm Insurance. The State Farm Insurance can be proud to count this individual among its ranks. I Martin Olivares wish to thank the State Farm for hiring us an individual of such high caliber."
"Thank you for taking the time to recognize Amanda! It means the world to us that she exemplified the traits you deem important when deciding on an agent. We feel the same way about her!!!!"
Randy Forrest
July 5, 2022
"Everyone is super nice and very professional. Very satisfied with my experience"
Pierre Waller
April 17, 2022
"Professional and knowledgeable"
Andrew Prestridge
October 6, 2021
"Very responsive and knowledgeable. We have many different needs and Hazel and crew have been able to get us just what we needed."
Peggy Gibson
August 9, 2021
"Great customer service."
Virginia Church
December 14, 2020
"Helpful, happy, knowledgeable people who treat their customers like family. Need insurance... get it from Hazel at State Farm in Castroville!!"